frequently asked Questions
If you have a question about our products or the delivery of your package, the answer is probably here. If not, contact us for more information.
Is it designed for everyone?
Yes, SYLYS™ products are designed for everyone aged 6 and over.
How long can a pencil last me?
In general, the lifespan of our pencils is approximately 1 month.
delivery information
How long does the delivery take ?
Due to current circumstances, our delivery times are 7 to 10 working days from the time of your order.
Do you refund me if I don't like it?
Yes, we offer a 30-day money-back guarantee on all our products.
How can I track the delivery of my package?
When you place your order, please allow up to 2-5 business days for your order to be processed.
Our fulfillment warehouse will pack your goods and have them shipped as quickly as possible.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number for your order.
If you have not received your tracking number or have no updates on your order status page after 5 business days, please contact us immediately and we will investigate the situation.











